Travel and Hotels Case Studies
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Global Hotel Contract and Lifecycle Management System
Business challenge
A large hospitality organization needed a more scalable way to manage hotel records, contracts, lifecycle information, reporting, and global access across multiple property types.
What SoloSoft delivered
SoloSoft supported the core operating system, production maintenance, issue resolution, and reporting. The original capability detail remains visible as project evidence below.
Documented project detail
Original project record
Hotel Customer
Intercontinental Hotels Group is the largest hotel company by number of rooms, with 620,000 rooms in over 100 countries around the world. It operates a diverse portfolio of brands across multiple economic segments, including Intercontinental Hotels and Resorts, Crowne Plaza Hotels and Resorts, Holiday Inn, and Holiday Inn Express.
Hotel Business Case
IHG needed a global, scalable Hotel Management Software to support the Hotel Life Cycle
process for all hotel inventory types (owned, managed, franchised, etc.).
Legacy Hotel Management Software were cumbersome and expensive to maintain; the client often was
understaffed for new systems development while feeling the pressure to downsize existing staff.
In order to resolve both situations, the client decided to deliver support of the existing systems and
re-deploy existing staff to new development.
Solution developed for IHG - Hotel Contract Management Software
SoloSoft assumed responsibility for the hotel management system development. This included responsibilities for maintenance of the production software, problem fixing and hotel reports generation.
The following are some of the systems' features/functionality:
Keep all information about hotels in a centralized secure location
Provide hotel personnel with 24/7 access to data from across the world
Gather and compare statistics, prepare reports on hotel classes, revenues, expenses, popularity
Keep track of open and reserved rooms in all hotels, by class, etc
Compare performance and expenses of hotels, build ownership diagrams
Provide public information about hotels to potential clients all over the world such as hotel names, class, locations, open rooms, costs
Assist people in finding most matching hotels for them by location, class, cost, availability, timeframes
Provide instant access to information about hotels, owners and employees
Allow comparison of hotels, management and company performance
Let assign tasks to hotel personnel and keep track of task completion level
Calculate and compares revenues generated by hotels in different timeframes, allows tight control over hotel expenses and provides smart software analysis of expense structure
Collect and presents other hotel statistics like water quality, various consumptions, etc
Check room availability
Compare hotels by quality, location and price
Request room reservations for specific period
Our team provided development and support of Hotel Management Software for IHG
SoloSoft provided the personnel and project management to maintain and support the mission-critical Hotel Management Software for IHG.
All services complied with client's strict standards for systems development, maintenance and user support.
Hotel Management Software Technologies
J2EE, Hibernate, EJB, REST services, JBoss, Actionscript, Ajax, JavaScript, Jasper Reports, XML/XSLT and Alfresco
IDE: Eclipse, Ant
Database: Oracle 11